How to cancel an Interac e-transfer in the RBC bank app?

How to cancel an Interac e-transfer in the RBC bank app? It is not very common to make a mistake when making an e-transfer, but no one is safe from that at all.

In that case, can it be canceled? When can a bank transfer be canceled? Here we tell you how to cancel an Interac e-transfer in the RBC Mobile application of the recipient who has not yet received the money. Because the transfer has reached its destination, the correct terminology would be "return" or "payment cancellation."

There are three possible errors that you can make when making e transfer: sending to the wrong recipient, making a mistake in the amount you want to transfer, or duplicating e transfer.

How to cancel an Interac e-transfer in the RBC bank app?

How do I do a bank transfer with RBC bank?

Regardless of the way to make the transfer, the information that must be available are the name and surname of the recipient, their email address or mobile phone, their country of residence, their account number, and the amount of money to be transferred.

Telephone transfer:

It is as simple as calling the bank and talking with an agent to make the desired transfer. In the case of Interac in Canada, the phone service number is 1-888-238-6433.

Online bank transfer:

Accessing this method is as simple as entering the website or the bank’s ‘app’ (Android or iPhone) through the user’s password and following the instructions to make the online transfer to the recipient.

Transfer at the bank office:

Going to the bank office is the most traditional way to send money, and this is by depositing the amount in cash in the account or requesting that it be done with the funds already available in the account without commissions.

How to cancel an Interac e-Transfer in the RBC bank Mobile application

There are two methods to cancel an Interac e-Transfer in the RBC mobile application :

For iOS
  1. Sign in to your online RBC Banking account
  2. Tap Transfer on the Navigation Bar.
  3. Tap Send an Interac e-Transfer.
  4. Tap the History tab.
  5. Select which transfer you wish to cancel.
  6. Scroll to the bottom, then tap Cancel Transfer.
For Android
  1. On the Navigation Bar, tap Transfer Money.
  2. Tap the send button on the Navigation Bar.
  3. Tap the "Payment History” tab. 
  4. Select the transfer you want to cancel on the Interac e-Transfer detail page
  5. Scroll to the bottom, then tap Cancel Transfer.
Note: If you do not cancel the transfer within 15 days of its expiration, a charge of $ 5 will apply for re-depositing your money into your account. These fees do not apply if you used your RBC Rewards points to send money using Interac e-Transfer.

How to edit the recipient information in RBC online banking?

The customers of RBC have the option to edit and resend an e-transfer. Also, you must know that you only have this option if the money hasn't already been claimed. To modify some of your Interac e-Transfer information in the RBC mobile app, you can follow the following steps:
  1. Open your RBC Online Banking account
  2. Click payment history on the accounts summary page 
  3. Select the Interac e-Transfer you want to edit
  4. Tap edit and resend.
  5. Select to edit the phone number, security question, or email
  6. Click Continue and wait for confirmation to complete.
Note: You must cancel the current transfer transaction and start a new one if you wish to change the transfer account.

Other methods to cancel an Interac e-Transfer?

If a mistake occurs while performing an e-transfer, you should try to correct this mistake as soon as possible. It is also important to note that the measures depend on the type of transfer made, which are not the same in each case.

If the transfer was made from the office, it is advisable to go to it as soon as possible or call the office phone service to try to correct it. If the money transfer was made by phone, the contact must be made through the same office phone service.

The deadlines to cancel the e- transfer or make a return depending on the type of transfer made

Suppose the mistake in the transfer has taken place through the online service. In that case, the ideal procedure is to immediately contact the personal manager assigned to each client by the bank before the operation has been completed. 

In any of the above cases, and to facilitate the administration’s work in canceling the transfer, you must provide all possible details for the process to be completed successfully.


We have seen in this article how to cancel an Interac e-transfer in the RBC bank app in six simple steps, and the good thing is that there are no fees associated with canceling a suspended e-transfer.

However, customers of RBC bank can enjoy many services and offers available on their website and the free RBC bank application on Android and iOS. Some of these offers we can mention the RBC Direct Investing, InvestEase Robo-Advisor, and a virtual Visa debit card.


Can you cancel an e-transfer after it's been sent?

If you or your recipient decide to cancel an Interac e-Transfer, a $3.50 fee will be charged. Once the recipient has approved your transfer, you won't be able to cancel your e-transfer. 
Another thing, the charged fees may sometimes differ from one bank to another.

How long do you have to cancel an e-transfer?

By taping Cancel next to the transfer status on the Pending Interac e-Transfers page, the sender can cancel the transaction and retrieve the cash within 30 extra days (after the 30 first days of the transfer).

How long does it take to get a Cancelled E-transfer back in RBC bank?

In most cases, money is back in your account within 2 to 5 business days. Payments are made instantly and definitively to other RBC Royal Bank clients, and such payments won't be canceled or reversed by RBC Royal Bank.

What happens if an e-transfer is not accepted in RBC?

After 30 days, an Interac e-Transfer expires. You will be informed that the payment has expired and given the option to reclaim the funds if the intended recipient does not accept the transfer within 30 days.

Why is my e-transfer pending?

You will see an Interac e-Transfer as pending because the recipient has not yet accepted it. When the recipient accepts the e-transfer, you will receive a notification that the transaction has been completed and that the recipient has received the money.


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